1How shall I pack the parcel?
A proven way for parcel packaging is placing it in a cardboard box and wrapping it with strong tape or film wrap. However any other types of packaging are also accepted. Please note, that it’s recommended not to exceed the weight of 30 kg per one package. If Your package weighs more than 30kg please split in multiples that do not exceed 30kg each. The fee is charged according to the weight, not the quantity of parcels.
2Is it possible to combine parcels together?
Yes, but for parcel safety we recommend if you pack more than one parcel and combine it as one consignment you must ensure each separate box is individually labelled even though you have packed them as one consignment. The company is not responsible for missing parcels if a multi-pack shipment becomes separated and the separated boxes are not clearly labelled.
3Do you add up the weights of the individual parcels?
If more than one parcel is being sent from one place, and address of the recipient is the same, the weight of the individual parcels are added up. For example: 20 kg + 10 kg = £ 20 + £ 10. If parcels are sent from two or more places, we treat it as a separate service. Similarly - when parcels are sent from one place, but they have to reach two ore more different addresses we treat it as a separate service.
4I’d like to send a bag or suitcase, is it possible?
Yes, indeed, however, please secure your bag or suitcase by wrapping it with stretch foil, wrap. The company is not responsible for items which, as a result of transport/sorting can fall out because of inadequate protection.
5Can I put a couple of packs of cigarettes or alcohol into a parcel?
NO. However - In short it is legal to buy tobacco from another European Community country. However it is only legal if the UK VAT and excise duty is paid on the goods. The person sending you the goods must make arrangements for these taxes to be paid before they are sent to you in the UK. It is in your interest as a customer to check that all the requirements have been satisfied; otherwise the goods you buy are likely to be seized by Customs at the border control. By using our service, the sender declares that the package does not contain prohibited goods. In case of inspection, any costs associated with the fines and delays corresponds to the sender.
6Can I send jars in the parcel?
Of course, however, since these are fragile goods, please secure each jar individually and you must inform us about the glass content in your parcel. Poorly secured jars can cause damage to both yours and other parcels.
7Can you transport cosmetics?
Yes but if you want to send cosmetics and perfumes please contact us first.
8Can you transport medicines?
It’s legal to transport chemicals such as vitamins, dietary supplements, and painkillers but only ones which are not required to be prescribed by doctor. It's illegal to send items banned by law, such as narcotics, illegal stimulant substances, enhancers, steroids or any other unformentioned substances.
9Can you transport food in parcels?
Yes, however, Mobi-Travel is not responsible for food and goods that require temperature controlled transport. Parcels are not transported in vehicles equipped with cold storage. Shipping time is usually 2-3 working days.
10Can I send a bike or LCD TV?
Of course you can send a bike or TV, packed in cardboard -preferably original manufacturer packaging. We recommend to add an extra cardboard box on the side of the screen and secure the TV with bubble wrap. In addition, please set the TV screen in a vertical position and mark it on the package. Bike shipping costs can be reduced by disassembling it and packing in a cardboard box. We also remind you that in case of consignments, which lengths exceed 120 cm, to contact us first!